SParkling aMBer

RETURN
If for any reason you are unhappy with your purchase, you can return the item(s) to us within 14 days of delivery. Please let us know in advance by sending us an email if you wish to do so.

Please make sure to use the original packaging materials and replicate the original packaging method. This means wrapping the work in the fleece cloth before fixing it in the opening of the middle foam sheet snugly, and then sandwiching it between two layers of foam.

REFUNDS
If the item returns to us undamaged you will get a full refund. If the item has been damaged because of poor packaging or handling we will deduct up to 20% from your refund - depending on the degree of damage - to cover for the expenses to repair the item.

If you do wish to return an item we unfortunately won’t be able to cover the shipping costs at this time.

SHIPPING
All items are shipped from The Netherlands. All works are made to order by hand. This takes time as does shipping during the current pandemic, so please allow 5 - 8 weeks for delivery.

Since we put all of our passion and most of our time into making these works we are dedicated to getting them to you in pristine condition, wherever you are.

This means tailor-made shipping for a number of destinations as well as securely fixing the works in a cardboard box between thick layers of foam to ensure an undamaged delivery.

We offer the following shipping solutions. If your country of residence is not listed please contact us for a quote and more information.

The Netherlands - Domestic
Shipping by Dutch postal service PostNL. Every shipment comes with a track and trace number and will typically be delivered within 2 - 3 business days

Costs: EUR 29,-

Europe (selected countries)
Shipping by DPD courier service or Dutch postal service PostNL. Every shipment comes with a track and trace number and will typically be delivered within 3 - 5 business days.

Serviced destinations include the following countries:

- Belgium
- France (including Monaco and Corsica)
- Denmark (not including Faeroer Islands and Greenland)
- Germany
- Italy (not including the Vatican and San Marino)
- Luxembourg
- Austria
- Spain (including Balear Islands, not including Canary Islands)
- Sweden

Costs: EUR 41,-

United States and Canada
Shipping exclusively by (Fed Ex) courier service. Our experience is that using a specialised courier service for these destinations best ensures a safe and speedy delivery. Every shipment comes with a track and trace number and will typically be delivered within 4 - 6 business days.

Costs: EUR 130,-

United Kingdom
Shipping exclusively by (Fed Ex) courier service. Our experience is that using a specialised courier service for this destination best ensures a safe and speedy delivery. Every shipment comes with a track and trace number and will typically be delivered within 3 - 4 business days.

Costs: EUR 88,-

Singapore
Shipping exclusively by (Fed Ex) courier service. Our experience is that using a specialised courier service for this destination best ensures a safe and speedy delivery. Every shipment comes with a track and trace number and will typically be delivered within 5 - 7 business days.

Costs: EUR 180,-

TAXES
Please note that any additional duties and/or taxes imposed by local authorities on our international shipments are to be paid by the customer. Shipments to EU countries are by and large exempt from these extra charges.

In order to achieve a high degree of color saturation as well as translucency every separate piece of plywood is treated with at least 4 coats of primer before finishing it with 3-5 layers of acrylic paint.

All works are fitted with a rail on the back to hang them from. We recommend always using 2 screws or nails instead of just one.

When handling the collage please make sure not to bring the painted surface in contact with any hard or abrasive materials to avoid any scratches and/or damage. 

If you need to store the work please use the fleece cloth it was wrapped in originally and lay the work down, painted side facing up.